Contact Support

Need help? Reach out to our 24/7 support team!

Minecraft Related FAQ

Use our control panel to upload mod files and restart your server.

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Yes, select your preferred version from the server settings.

Upload it via the control panel and enable it in server properties.

Install a plugin like LuckPerms for easy permission management.

Yes, upload your map file to the world folder via FTP.

Set "pvp=true" in the server.properties file.

Ensure they’re in the correct folder and compatible with your version.

Enable it in server settings and add player names via the panel.

Accounting and Billing FAQ

Visit "My Servers" and select "Cancel Plan."

Yes, within 72 hours of purchase. Contact us!

Yes, go to "My Servers" and choose a higher tier.

Credit cards, PayPal, and crypto (BTC, ETH).

Check the "Billing" section in your account dashboard.

This might be a billing error—contact support with details.

Yes, but it takes effect at the end of your billing cycle.

Yes, for annual plans—check the pricing page!

Server Related FAQ

Check player count or contact support for optimization tips.

Use the "Reset Server" option in the control panel.

Yes, but it requires a new server setup—contact us.

Find them in the "Logs" tab of your control panel.

Depends on your plan—up to 1000 with premium tiers.

Use the "Backup" feature in the control panel.

Check for errors in logs or ensure enough RAM is allocated.

Yes, set up auto-restarts in the server settings.